FAQ

1. How long does processing take?
All orders are processed within 1-3 business days (excluding weekends and holidays). Once your order is shipped, you will receive a confirmation email with tracking information.

2. How long does shipping take?
Shipping time depends on your location and the selected shipping method. You’ll receive a tracking number as soon as your order has been dispatched so you can monitor its journey.

3. Can I return a product?
Yes! Returns are accepted within 14 days of delivery, as long as the product is unopened, unused, and in its original packaging. Please contact our customer service before returning any items.

4. What should I do if my items arrive damaged?
If your items arrive damaged, please reach out to us within 48 hours of receiving your order. Send clear photos and your order number to our support team, and we’ll help you resolve the issue as quickly as possible.

5. Why does the color of the product look different than on the website?
We try to display all product colors as accurately as possible, but due to lighting, screen settings, and batch differences there might be a slight variation in shade.

6. Can I change or cancel my order?
Orders can only be adjusted or canceled if they haven’t been processed yet. If you need to make changes, contact us immediately after placing your order, and we’ll do our best to assist you.

7. Do you offer international shipping?
Yes, we offer international shipping! Shipping rates and delivery times vary depending on the destination.