Store policy

READ THOROUGHLY BEFORE PLACING AN ORDER.

Processing Time
All orders are processed within 1-3 business days (Monday through Friday). Orders placed during weekends or holidays will be processed the next business day.

Shipping Policy
Once your order has been processed, you will receive a confirmation email with tracking details.

Shipping times vary depending on your location and chosen shipping method. Nailedbymaami is not responsible for delays caused by the carrier or customs.

Returns
Our press on nails are personalized and therefore not eligible for return or refund unless there is a manufacturing defect. 
Returns for the other products on the website can only be accepted for unused and undamaged products. If you don't like your product you can return the items within 14 days. After 14 days your return will not be accepted. Products must be returned in their original condition and packaging, including all accessories and manuals. Customers are responsible for the shipping costs of returned products, unless otherwise stated. Refunds will be processed within 7 business days upon receipt and inspection of the returned products.

To initiate a return, please contact our customer service at info@nailedbymaami.com.

Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery. Send clear photos of the damaged items along with your order number to our customer service team, and we will gladly assist you in resolving the issue.

Additional Information
Please note: due to lighting, screen settings, and batch production, colors displayed on the website may slightly differ from the actual product. We do our best to represent each shade as accurately as possible.

For any further queries regarding your order, please contact us at info@nailedbymaami.com